Returns and cancellations
You have 14 days to change your mind, and separate rights if something is faulty.
Last updated TBD
Your right to cancel
You can cancel your order for any reason within 14 days of the day you receive it. You do not have to give a reason.
Items here are printed after you order, but they are printed from my own standard designs — so I treat them as ordinary goods and give you the full cancellation right rather than relying on the exemption for bespoke or personalised items.
How to cancel
Email hello@birdworks.uk with your order number and tell me you are cancelling. A clear statement is enough — there is no form to fill in.
Then send the item back within 14 days of telling me. Return postage is yours to pay unless the item is faulty or not what you ordered.
Refunds
I refund within 14 days of the item coming back to me — or of you showing me it has been sent, whichever is sooner. The refund covers what you paid for the item plus the standard outbound delivery charge.
If you have handled the item more than you would in a shop and reduced its value, I may reduce the refund to reflect that.
Faulty or wrong items
If something arrives faulty, damaged, or not as described, you have separate rights under the Consumer Rights Act 2015 that sit on top of the 14-day cancellation right. Tell me within 30 days and you can have a full refund. After that, a repair or replacement.
Return postage on faulty items is on me.
Made-to-measure and custom work
Nothing currently sold here is custom. If I ever sell something made to your own specification — a bespoke size, an engraved name, or a model generated to your input — the 14-day cancellation right does not apply to it, and I will say so clearly on that product's page before you buy.